Commerce Disclosure (Specified Commercial Transactions Act)
This page discloses business information based on the Specified Commercial Transactions Act of Japan.
Business Information
- Business Name
- GameAskChan
- Operation Manager
- 中村 匠吾
- Address
- Will be disclosed without delay upon request.
- Phone Number
- Will be disclosed without delay upon request.
- Email Address
*Please contact us via X (formerly Twitter) DM for inquiries.
- Contact: X (formerly Twitter)
- @GameAskChan
- Website
- https://gameask.me/
Selling Price / Fees
Pro (Most Popular)
- ¥2,222/month
- Question intake: 300/month
- History Storage: 180 days
- Priority public answer management
- High response quality / Fast priority
* Secure payment via Stripe
Additional Fees
No additional fees will incur other than the plan fees mentioned above. There are no initial fees, setup fees, or other hidden costs.
All fees are clearly stated in advance, and no additional charges will be made without your consent.
Payment Methods / Timing
Available Payment Methods
- Credit Cards (Visa, Mastercard, American Express, JCB)
- Debit Cards
- Prepaid Cards (excluding some)
Payment Timing
Subscription payments are processed immediately. The membership is activated instantly upon payment completion.
Service Provision Timing
Membership Activation:Activated immediately after payment completion.
Question Box Features:Available immediately as a membership benefit. You can start receiving questions, managing answers, and controlling public visibility right away.
Returns / Cancellations / Refunds
Regarding non-defective products/services
Due to the nature of digital content and subscription services, we do not accept returns or refunds for user convenience.
Regarding cancellations after the start of service, if you contact us at least 24 hours before the next renewal date, we will stop the renewal. Please note that we cannot refund monthly fees that have already been incurred.
Regarding defective products/services
Refunds are applicable in the following cases:
- When payment is completed but membership is not activated due to system failure
- When duplicate payments occur
- When service cannot be provided due to our technical defects
- When the service content differs significantly from what was specified at the time of contract
Refund Procedure
- If a refund is required, please contact us within 30 days of the occurrence of the issue.
- Refunds will generally be made via the same method used for payment.
- Refund processing may take 5-10 business days.
Inquiries / Support
How to Contact
- X (formerly Twitter):@GameAskChan(Accepted 24 hours a day, generally responded to within 24 hours)
Support Scope
- Questions about how to use the service
- Inquiries about payments and memberships
- Reporting technical issues/bugs
- Consultations regarding refunds/cancellations
Other Important Information
Operating Environment
Recommended browsers: Chrome, Firefox, Safari, Edge (latest versions). Internet connection is required.
Disclaimer
We are not responsible for malfunctions caused by the user's environment or temporary service suspensions due to network failures.
Governing Law / Jurisdiction
This notation is governed by Japanese law, and the Tokyo District Court shall be the exclusive agreement jurisdictional court of the first instance for any disputes.
Please use the service with peace of mind. We operate with transparency based on appropriate notation based on the Specified Commercial Transactions Act.
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